Question? Contact us and see our FAQ list
Not just for grills!
- Feel free to contact us with any questions you may have
- Please see our FAQ below before submitting questions.
To reach us:
- Fill in the form below
or
- Email us at: stainlessgrillgrate@gmail.com
or
- Call 937-492-1264 - and ask for Steve, during normal business hours of 7am-3:30pm, M-F. If no answer please leave a message. When we are busy everyone is making grates, so we may not answer but we will call back!
- Please see our FAQ below before submitting questions.
To reach us:
- Fill in the form below
or
- Email us at: stainlessgrillgrate@gmail.com
or
- Call 937-492-1264 - and ask for Steve, during normal business hours of 7am-3:30pm, M-F. If no answer please leave a message. When we are busy everyone is making grates, so we may not answer but we will call back!
Frequently Asked Questions
Q: How long do I have to wait until my grill grate order ships???
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Q: How long do I have to wait until my grill grate order ships???A: Because we make every grill grate custom and in the order they are received, manufacturing time is generally around 2-3 weeks. Grates ordered in the spring or summer months (our busiest time) can take up to 4 weeks to complete. Shipping is from our facility in Sidney, Ohio and we ship UPS ground. Faster manufacturing time and shipping can be requested but may cost an additional fee.
Q: Do you make round or any other shape grates?
A: We are currently looking at making round and oval grates starting in Spring/Summer of 2023! Please email stainlessgrillgrate@gmail.com if you would like a quote.
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Q: Will you ship to me outside of the continental United States?A: Unfortunately no, we do not currently ship internationally or to AK or HI. Shipping internationally is subject to many 'border' fees, and because we charge a flat rate for shipping we do not have a way to make up the extra cost. For similar reasons, we are unable to ship to AK or HI. We are sorry for any inconvenience.
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Q: Can I get a quote for my grill grate?A: Yes, through this website. Pricing is based on your grill grate's area, and can be seen in the drop down menu above any "Buy Now" button on the website. First find your grill grate's area, by multiplying width x depth, and then find the area band your grate fits in to find the price. Add $24 for shipping to all orders. For large grates or if you have a custom request, please contact us.
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Q: Can I have my grate made in more than 2 pieces?A: Yes! For a small additional cost, we will make your grate in 3 or more pieces.
If you would like multiple pieces, put in the total grate dimensions when ordering and select your correct area band, in TWO pieces (if applicable). Follow up your order with an email to stainlessgrillgrate@gmail.com and state how many pieces you prefer. If there is an upcharge, they will let you know in a reply to your email. For larger grates (801 square inches and above), please specify # of pieces in a comment to the seller (if you have a Paypal account) when you reach Paypal, or in a follow up email to us stainlessgrillgrate@gmail.com |
Q: How do I order a grate over 1400 square inches or that needs larger 5/16" or 3/8" bars instead of the normal 1/4".A: If you plan on grilling heavy items, have a grate with a depth over 30", or would like an extra strong grill grate, we do make grills with 5/16" and 3/8" diameter bars that are extra heavy duty. Grill grates this size cost considerably more than the standard 1/4" grill grates, please email us for a quote and to discuss your needs.
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Q: Why Am I getting this Paypal error?!?!:PayPal cannot process this transaction because of a problem with the seller's website. Please contact the seller directly to resolve this problem.
A: The most common reason for this error message is that you did not select an Area/Pricing band from the drop down menu above the "Buy Now" button. Please retry your order making sure you select an area band. If you have selected a pricing band, this could indicate a problem with our PayPal button, so please contact us for ordering instructions and so we can fix our website! Q: Who do you use for web hosting?StainlessGrillGrate.com has been hosted by Ipage hosting since the beginning of our time on the web, way back in 2010. If you are interested in making a website, please consider Ipage for hosting, they are affordable and reliable.
Disclosure and Link: If you use this affiliate link to access Ipage, we will earn a commission. Thank you for your support! |